Do you ship worldwide?
Yes, I do! It normally takes me 2-4 days to ship orders.
Feel free to check out shipping policies and options.
What are the shipping options?
I offer the following shipping options:
Standard shipping:
Standard shipping does NOT include tracking number. Once the order has been shipped, I have no information and it is not possible to make any kind of claim to the shipping company for any lost or damaged products.
Its cost depends on weight and destination.
Tracked shipping:
Tracked shipping does include tracking number and loss protection. If you select this option, I will send to you a tracking number as soon as I ship the order, so you can see where it is.
Its cost depends on weight and destination.
FREE if your order reaches the minimum amount needed.
Standard shipping:
Standard shipping does NOT include tracking number. Once the order has been shipped, I have no information and it is not possible to make any kind of claim to the shipping company for any lost or damaged products.
Its cost depends on weight and destination.
Tracked shipping:
Tracked shipping does include tracking number and loss protection. If you select this option, I will send to you a tracking number as soon as I ship the order, so you can see where it is.
Its cost depends on weight and destination.
FREE if your order reaches the minimum amount needed.
When will I receive my order?
It depends on the shipping option you choose and destination.
Standard shipping option:
Spain – 3-7 business days
Europe – 7-30 business days
Worldwide – 2-5 months
Tracked shipping option:
Spain – 2-4 business days
Europe – 3-30 business days
Worldwide – 1-5 months
Please bear in mind that delivery time could be longer.
Standard shipping option:
Spain – 3-7 business days
Europe – 7-30 business days
Worldwide – 2-5 months
Tracked shipping option:
Spain – 2-4 business days
Europe – 3-30 business days
Worldwide – 1-5 months
Please bear in mind that delivery time could be longer.
How do I make changes to an order I’ve already placed?
If you want to change something in your order, please contact me.
• If the order has not been shipped yet, I will be able to change it.
If you want to remove items, just tell me and I will refund you for the items prices.
If you want to add items, you can place another order and I will ship everything together (I will refund any possible extra shipping costs).
• If the order has already been shipped, the Refund and Returns Policy will be applied.
• If the order has not been shipped yet, I will be able to change it.
If you want to remove items, just tell me and I will refund you for the items prices.
If you want to add items, you can place another order and I will ship everything together (I will refund any possible extra shipping costs).
• If the order has already been shipped, the Refund and Returns Policy will be applied.
How do I cancel an order I’ve already placed?
If you want to cancel your order, please contact us.
• If the order has not been shipped yet, I will proceed to cancel it with a full refund.
• If the order has already been shipped, the Refund and Returns Policy will be applied.
• If the order has not been shipped yet, I will proceed to cancel it with a full refund.
• If the order has already been shipped, the Refund and Returns Policy will be applied.
What is the return policy?
You can read here the Refund and Returns Policy.
What do I do if I received a defective order?
I pack all orders with care and love, because I want you to receive everything perfectly fine and have a great experience shopping at Sana20.
However, shipping process can be harsh sometimes. If anything is delivered damaged, please contact me. I will try my best to help you and offer you the best solution.
However, shipping process can be harsh sometimes. If anything is delivered damaged, please contact me. I will try my best to help you and offer you the best solution.
What do I do if I never received my order?
If your order does not reach you in the estimated time, please wait a bit more. It will probably be on its way!
If it still does not arrive, please contact me. I will try my best to help you and offer you the best solution.
If it still does not arrive, please contact me. I will try my best to help you and offer you the best solution.
Where are you located?
Sana20 is located in Murcia, Spain.
What are the international taxes, duties, etc., that I have to pay?
Depending on countries, international clients are responsible for any additional import taxes, service fees, customs fees and duties established by their country.
How are products made?
I personally draw every design!
Stickers, sticker sheets, notebooks, bookmarks, magnets and big button pins are handmade by me at my studio!
For the rest of products, I work with local and international manufacturers.
Stickers, sticker sheets, notebooks, bookmarks, magnets and big button pins are handmade by me at my studio!
For the rest of products, I work with local and international manufacturers.
How do I contact you if my question isn’t answered here?
You can always contact me with your inquiry. I will do my best to help!